We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.
The VP, Member Experience role is responsible for leading Patelco to becoming a best in class member experience organization. This role will leverage member insights to drive a unified member strategy and transform experiences across delivery channels and product lines. This role will become the architect of a member driven growth engine to maximize member acquisition, retention and relationship depth. This leader works with all levels of the organization to embed behaviors and actions that unite the organization to create a persistent member-first mentality. The primary focus of this role is to evaluate, identify, initiate and lead member experience initiatives that deliver continuous improvement and innovation to measurably impact value across the organization.
Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability