We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
About Patelco Credit Union
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.
In this role, responsibilities will include processing, reviewing, and auditing new debit/credit card fraud claim cases. Perform a variety of card operational duties related to the operation of the Electronic Funds Transfer (EFT) process. Accuracy in decision-making and data-input as well as timely response to stages of card claim essential .This includes working card fraud cases through the entire lifecycle of the case to ensure optimum outcome for cardholder and credit union. Must ensure uninterrupted service to members, work within regulatory timeframes and meet compliance requirements. Provide exceptional service and open communication internally and externally when assisting members and working with processors/merchants. Candidate must possess the ability to analyze cases and reports. Must be able to collaborate within the department and other areas of the business. Additionally, he/she will interact directly with members and merchants, and other financial institutions, when applicable.
Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability