In this role, primary responsibilities will include working and investigating card fraud cases, triaging cases, and identifying card fraud cases for investigatory follow-up. Use fraud detection tools and investigative skills for mitigation and control of credit union fraud and operational risk in the card space. Work card fraud cases and complete associated tasks through the lifecycle of the case to maximize outcome for cardholder and credit union. This may involve direct communication with merchant and cardholder as part of the investigation as well as Patelco’s card processor for risk management efforts. Provide training and support to other card personnel and organizational stakeholders. Work accurately, comprehensively, and timely to case completion. Assist in accurate reconciling of GL and preparation of ATM card fraud charge off report. Report trends and patterns that affect cardholder population negatively or positively to credit union management.
Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability