Patelco Credit Union

  • Indirect Relationship Representative

    Job Locations US-CA-Pleasanton
    Req No.
    2018-2856
    Category
    Indirect Lending
    Type
    Regular Full-Time
  • Overview

    We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

     

    About Patelco Credit Union

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 

     

    The Opportunity

    In this role, responsibilities will include maintaining and developing relationships with existing dealerships within assigned markets, provide training on Patelco’s loan program, solicit contracts for qualified applicants and assist in resolving funding delays. This position will build business by onboarding new dealerships and demonstrating value to dealer management and divisions, which requires thorough knowledge of program capabilities and the auto finance industry. The successful candidate must have the ability to meet sales goals and travel demands. This position will be responsible for growth in the respective market.

    Responsibilities

    • Manage existing relationships, educate and develop dealerships new to the program
    • Compiles lists of prospective dealerships and schedules visits to stimulate interest
    • Works with the Indirect teams to meet established volume objectives
    • Works with the Indirect Underwrites and Funders to assist dealer in resolving problems with contracts received and any escalated problems
    • Conducts training on Patelco Credit Union’s loan guidelines with dealership’s finance and sales manager to effectively maximize production
    • Communicates frequently with Indirect Lending Manager regarding volume and areas of concern
    • Contributing member for Dealer Oversight Committee; monitor and report dealer performance, and recommend appropriate actions
    • Analyze data to identify challenges and trends within assigned markets
    • Prepares log of dealer visits and submits expense reports within deadlines
    • Stay abreast of competitive intelligence, understanding competitor programs’ strengths and weaknesses, product effectiveness and soliciting dealer customer feedback
    • Required to meet sales goals and travel demands; 80+% travel required
    • Develop potential partnerships for future car sale events and provide on-site support during car sales
    • Participate in networking opportunities that involve dealerships
    • Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures.
    • Perform other tasks as assigned

    Qualifications

    • High School diploma required
    • Must have proper vehicle and CA driver’s license required
    • College degree in marketing, sales or business is preferred, and/or 2+ years of automotive sales and finance experience
    • Five to seven years successful experience as a dealer Relationship Representative for an indirect auto lender
    • Potential retail automotive experience, preferably in finance
    • Knowledge of auto buying programs, benefits and features

    Competencies Required

    • A broad understanding of products, marketing and communications, customer experience, operations and systems throughout the organization
    • Strong analytical skills, and must have ability to solve problems in a timely manner, digest and apply information, learn new skills, and think critically
    • Uses reason even when dealing with emotional topics
    • Manages difficult or emotional customer situations
    • Responds to requests for service and assistance, meets commitments and solicits dealer feedback to improve service
    • Excellent presentation, verbal and written communication skills; speaks clearly and persuasively in positive or negative situations
    • Listens and gets clarification, responds well to questions and participates in meetings
    • Highly proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
    • Display a high level of ethical standards and integrity
    • Must have ability to handle multiple tasks at once and possess strong customer interaction skills
    • Able to effectively work in a fast-paced, self-directed entrepreneurial environment

    Physical Activities/Requirements

    • This position will require regular travel throughout assigned territory and other areas as assigned

     Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability

     

     

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