Patelco Credit Union

  • Lead Systems Engineer

    Job Locations US-CA-Pleasanton
    Req No.
    Information Technology
    Regular Full-Time
  • Overview


    We’re here to help people in communities throughout Northern California build financially healthy livesWe do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

    About Patelco Credit Union    

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 


    The Opportunity

    Working independently and under the guidance of the IT Infrastructure and Operations Manager, this position will function as the technical lead for the systems engineering team and is responsible for advanced Enterprise level support of all server and storage systems including HW, OS, and Apps.  They will perform discovery, design, build, and maintenance of IT infrastructure.  Activities will include 70% systems, 20% technical documentation and special projects (i.e. application deployment, etc.), and 10% Tech Support (user) support.  Actual ratio may fluctuate based on needs.


    • Advanced knowledge of cloud-based technologies and experience migrating applications and services to cloud providers.
    • Expert knowledge of Windows-based network systems, including Windows 2016, 2012 & 2008 Server, including knowledge of WINS, DHCP, DNS, SNMP, Event Viewer, Services, Replication, Trusts Relationship, User Manager, Server Manager and other Windows network operating system management applications.
    • Expert knowledge of Windows 7, 10 and other desktop operating system plus strong knowledge of Microsoft Office 2016, 2013.
    • Senior level experience in GFI, Solarwinds, MS server tools, SCCM and others are preferred. Other senior level experience in systems for backup, monitoring, patch management and server performance will be considered.
    • Senior level experience in VMware and MS Hyper Visor platforms.
    • Senior level experience with iSCSI, SAN technologies, Nimble and EMC VNX and Data Domain preferred
    • Senior level experience with virtual desktop (VDI) and Thin Client technologies, Citrix preferred others would be considered.
    • High-quality technical documentation skills required (e.g. system/network diagrams, etc.).
    • In a tiered environment, provide support, assistance and technical guidance to Systems Administrators/Engineers I, II and III, to other System Administrators, Network Engineering, and other IT personnel
    • Required to regularly produce high-quality technical documentation (e.g. installation manuals, etc.)
    • Off hours 24x7 support schedule as assigned. Servers and users may be located at remote sites and may require travel by car.



    • Bachelor’s degree or Associates degree in computer science or other applicable technical certifications.
    • 7+ years’ experience Windows- and Intel-based server and network administration and support
    • 5+ years’ experience Windows/PC desktop support.
    • Possess strong English writing skills including the ability to use technical tools (i.e. Visio, etc.) to create detailed presentation quality procedures and manuals. MCSA, Citrix and VMWare certifications highly desired
    • A valid California driver’s license or evidence of mobility is also required due to off-site work assignments
    • Consistent high performer with the ability to be largely self-guided under the direction of IT management.
    • Ability to assume a lead role for the system engineer team and assist in managing priorities, resolving technical issues and leading by example.
    • Excellent time management with ability to communicate conflicting priorities to resolve blockers
    • Advanced knowledge of server hardware and other network equipment
    • Advanced knowledge of virtual machine (VM) environments.
    • Advanced knowledge of thin client/VDI environments
    • Advanced knowledge of storage area network (SAN) and network attached storage (NAS).
    • Direct experience with cloud-based services (AWS, Azure, etc.) and cloud-based applications (Salesforce, Zendesk, etc.).
    • Strong data center operations experience, both hosted and remote

    Patelco Credit Union is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.


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