We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.
We are looking to fill the position of ATM Dispute Specialist based at our Pleasanton headquarters. In this role, responsibilities will include, but are not limited to: independently research and process ATM related disputes for both Patelco Members and non-member which include providing provisional credits, making adjustments on member’s accounts, reviewing balancing reports, watching ATM video footage, cross referencing ATM transactional journals and other data points, formulating recommendations, creating write-off forms, advocating for members and working chargebacks.
In addition, the Dispute Specialist will assist in performing daily review and approval of deposited checks through Ensenta and CheckALT software programs. As well as open and monitor ATM, TCR and TCD service tickets with vendors.
This position will require weekend work. The successful candidate will be adaptable and display a high level of initiative, professionalism and organizational skills.
Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability