Patelco Credit Union

  • Internal Home Loan Consultant

    Job Locations US-CA-Pleasanton
    Req No.
    Mortgage Lending
    Regular Full-Time
  • Overview

    We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.


    About Patelco Credit Union

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 


    The Opportunity

    In this role, responsibilities will include originating real estate loans and referring consumer products to branches.  Proactively contacts credit union members through telemarketing referral lists and internal sales leads.


    Essential Duties

    • Maintain daily outbound calling goals using referral lists.
    • Discuss Patelco Credit Union’s loan programs with potential borrowers.
    • Determine if the applicant qualifies for the loan applied for and recommends appropriate loan program.                     
    • Input home loan applications and assist processing with gathering conditions.
    • Responsible to notify the borrower of decline and recommend options.
    • Responsible to meet minimum production goals assigned.
    • Responsible to meet disclosure requirements for all real estate loans.
    • Maintain accurate status in origination systems for all loans assigned.
    • Maintain contact with member throughout process.
    • Recognize cross-sell opportunities and refer to appropriate team or department.
    • Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Union’s policies and procedures.
    • Other duties as assigned.


    Minimum Qualifications

    • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
    • One (1) year of experience real estate or mortgage loan sales or telephone sales
    • Experience with Mortgageware, Prime Alliance, and Spectrum preferred
    • Knowledge of FNMA and FHLMC guidelines preferred
    • Must have ability to use personal computer with emphasis on Word and Excel

    Competencies Required

    • Excellent oral and communication skills
    • Demonstrate skill in planning, organizing and controlling work
    • Good public relations ability
    • Ability to speak clearly; good writing skills
    • Ability to work in a team environment..  Experience with Mortgageware, Prime Alliance, and Spectrum preferred.

    Physical Activities/Requirements

    • This role is based in Pleasanton headquarters


    Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability


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