Patelco Credit Union

  • IRA/HSA Specialist

    Job Locations US-CA-Pleasanton
    Req No.
    Regular Full-Time
  • Overview


    We’re here to help people in communities throughout Northern California build financially healthy livesWe do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

    About Patelco Credit Union    

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 


    The Opportunity: In this role, responsibilities will include providing information, assistance, and support to staff, IRA/HSA owners, prospective IRA/HSA owners, and HSA employer groups, regarding all facets of Health Savings Accounts and Individual Retirement Accounts. Candidates will possess the ability to collaborate within the department and the organization.  The successful candidate will be able to communicate IRA/HSA transactions, problem & research results, and IRS rules. Additionally, he/she will interact directly with members, internal team members and other financial institutions, when applicable. The successful candidate will be professional, organized, and adaptive.


    • Setting up and opening accounts for HSA and IRA including Transfers, Rollovers and other servicing account requirements.
    • Ensure account openings are completed according to established guideline within policies and procedures including IRS guideline. Secure documentations requirements and for account stipulations.
    • Complete IRA and HSA direct transfer, and withdrawal requests according to owner instructions.
    • Performs all transactions efficiently and accurately, in accordance with IRS rules, and established policies, standards and security procedures.
    • Complete departments IRA and HSA Help Desk Tickets within service standards as well as provide Help Line internal team service.
    • Responsible in processing and posting incoming mail deposits and withdrawals.
    • Responsible for posting IRA and HSA employer/employee payroll group contributions as specifically indicated on employer/employee contribution list.
    • Responsible in balancing work processed for negotiable items; ensuring department accounting center G/L is balanced daily.
    • Responsible in monitoring special reports to validate codes used for various IRA and HSA transactions for correct IRS reporting.
    • Perform activities related to dormant accounts eligible for escheatment to prevent funds to be turned over to the state.
    • Research and prepares corrected IRS tax forms for proper reporting of transactions of member adjustments including the filing of correction to the IRS.
    • Participate actively and contribute as a team member to achieve individual, department and corporate goals.
    • Provide members, branches and departments with IRA/HSA information and all other information related to IRA and HSA accounts including research for supporting documentations.
    • Provide prompt, courteous, accurate member/staff service. Serve as a resource for other team members to provide solutions for member situations.
    • Perform other duties as assigned.


    • High School Diploma or GED required.
    • 2 years IRA and/or HSA job experience preferably in a financial institution.
    • 3 years of financial institution and member service job experience.
    • Excellent member service skills and phone etiquette.
    • Strong interpersonal skills, and have the ability to deal effectively with difficult members and individuals both in and outside the credit union.
    • Possesses excellent organizational skills, ability to make sound decisions or recommendations.
    • Ability to work independently, team player as well as individual contributor.
    • Excellent verbal & written communication skills.
    • Knowledge of IRA and HSA products, features and services.
    • General understanding of regulatory requirements and comprehensive understanding of reporting standards as well as banking products.
    • Ability to effectively interact with different department representatives.
    • Be able to work in a highly demanding environment during IRA and HSA peak seasons.
    • Detail oriented and able to multi-task.
    • Demonstrates ability and desire to thrive in a challenging fast paced work environment.
    • Proficient with Microsoft Word, Excel, and Outlook.

    Physical Activities/Requirements

    • This role is based in our Pleasanton Headquarters.
    • Ability to sit for extended periods of time.


    Patelco Credit Union is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.



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