Patelco Credit Union

  • Senior Digital Product Owner

    Job Locations US-CA-Pleasanton
    Req No.
    Digital Delivery
    Regular Full-Time
  • Overview

    We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.


    About Patelco Credit Union

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 


    The Opportunity

    As part of the Digital Delivery team, the Sr. Digital Business Analyst plays a key role in the successful delivery of our digital roadmap.   This role works in close partnership with digital product managers and uses knowledge of our digital-first members, the marketplace, the competition and future trends to add value in the creation of business, process, functional and/or data requirements.   This role also functions as a proxy product owner in an Agile environment and collaborates with a cross-functional team of product managers, designers, developers, testers and others to execute against product roadmaps and release plans.   


    • Gathers information from stakeholders to document business, process, functional, and/or data requirements. Ensure that product functionality is appropriately documented.
    • Own, prioritize, and maintain the Work Stream Backlog, including definition of features, user stories, acceptance criteria.
    • Serve as "voice of the member" with delivery teams, representing/reinforcing the member's perspective throughout the product realization cycle.
    • Collaborate with a cross-functional team of product managers, designers, developers, testers and others to develop and execute against Product Roadmaps and Release Plans.
    • Facilitates communication between the digital team, the technology team, and stakeholders and ensures the team is building the right product.
    • Continuously and transparently communicate with internal stakeholders the prioritization of the Work Stream Backlog and the status of development efforts via Product Demos, Release Plans and other means.
    • Define, prioritize, drive realization of specific product vision.
    • Act as the subject-matter expert for assigned products.
    • Work with Scrum Masters to help direct, motivate, and guide the delivery teams.
    • Work with QA Manager to support development of a test plan, test scripts and organization of test team. Leads and participates in user acceptance testing.
    • Provide direction and support to development and quality assurance teams.
    • Promote and drive Agile development methodology throughout the work and teams.
    • Manage, prioritize, and assess the impact of defects, including providing key input on the decisions to fix or defer.
    • Ensure that Scrum team deliverables meet agreed-upon standards for quality and non-functional requirements, and that the products meet the stated business need.
    • Reviews output of development to ensure specified acceptance criteria has been completed.
    • Provide input to digital product managers & leadership for necessary changes or product backlog items coming out of scrum development that need to be considered on a future roadmap.
    • Assist customer support teams, and develop and implement trainings and communications that allow partners and internal clients to better understand the products and changes that were made.
    • Obtains key inputs from enterprise architecture teams and identifies solution interdependencies.
    • In some cases, the Sr. Business Analyst may be requested to manage small projects.


    • Bachelor degree preferred
    • 5-8+ years business systems analysis or relevant experience
    • 3+ years' experience working as an agile product owner in a technology company with proven history of full product development (or relevant work experience)
    • Demonstrated knowledge of digital project lifecycle from concept through implementation.
    • Demonstrated ability to work with product development to deploy technologies such as, desktop and mobile user interface design, information design, user research, data visualization, analytics and APIs
    • Experience in working with Agile/Scrum work environment as a Product Owner: writing user stories, and following the development process through user story acceptance
    • Experience working cross-functionally with business change
    • Experience working with project teams in a wide range of complexity
    • Financial Services Industry Experience
    • Experience with Scrum methodology
    • Experience with Mobile & Web applications

    Competencies Required

    • Successful experience working independently and as part of project teams
    • Demonstrable presentation and written communication skills
    • Diplomatic with strong negotiation and conflict resolution skills
    • Comfortable driving teams and management to decisions; willing to push-back for information and answers
    • Adept at adjusting to changing circumstances quickly and professionally
    • Able to make quick decisions when clarification or modification is needed
    • Detail oriented and obsessively organized
    • Team player, with great work ethics and quick learner

    Physical Activities/Requirements


    This position is based out of the Pleasanton HQ office




    Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability





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