Patelco Credit Union

  • Senior Fraud Data Analyst

    Job Locations US-CA-Pleasanton
    Req No.
    Risk Management
    Regular Full-Time
  • Overview


    We’re here to help people in communities throughout Northern California build financially healthy livesWe do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

    About Patelco Credit Union    

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 


    The Opportunity

    In this role, primary responsibilities of the Sr. Fraud Data Analyst will be responsible for the oversight and analysis of all fraud covering ATM, debit, and credit card functions for the credit union. The individual will analyze trends, data mine proprietary and vendor databases, review incoming member disputes for patterns and trends, and compile actionable recommendations for the Card Services Group. Additionally, the position will build models, review ATM, debit and credit authorizations and declines to make recommendations to management and stakeholders regarding loss avoidance and provide solutions to enhance processes and gain efficiencies. The individual will keep management aware of all potential or known operational losses resulting from investigations, and/or instances of backlog in work.


    • Perform data analysis on card disputes to identify potential and emerging risks fraud trends and/or control deficiencies and develop strategies to reduce/eliminate fraud losses.
    • Actively reviews, analyzes and monitors risk management and fraud research software and reports to determine suspicious card activities on members’ cards and/or accounts to minimize loss exposure to the credit union.
    • Performs Common Point of Compromise analysis and, based on identified patterns and fraud trends, recommends course of action and/or risk rules for implementation.
    • Evaluates debit and credit card programs’ competitiveness and recommends appropriate changes to improve card authorization volume while mitigating risk.
    • Recommends processes, procedures, techniques, and standards to implement new and/or improve the credit union’s credit and debit card loss prevention program.
    • Creates ad hoc and monthly analytical reports for management on system performance, financial analysis, chargebacks, and fraud trending, common points of purchase, rule analysis, card stock inventory/usage, and department metrics.
    • Acts as a liaison between the credit union and fraud analysts or consultants at our processing vendor(s) in the analysis, design, configuration, testing and maintenance of rule changes as well as system changes and upgrades to ensure optimal operational performance.
    • Receives, reviews and analysis NOA alerts for compromised cards.
    • Participates in regional and national conversations, forums, and committees aimed at identifying and limiting card and digital payment fraud.
    • Leads and contributes to special projects involving new technologies aimed to reduce card fraud or to maximize the overall card programs’ operational effectiveness. 
    • Complies with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related the CARD Act, Regulation E, MasterCard rules, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Performs related responsibilities as required.
    • This position requires attention to detail and independent thinking. The individual must have the capacity to make decisions based on thorough analysis and risk management.
    • The individual will work directly with internal departments, external departments and Agencies to complete duties or assignments


    • Bachelor’s degree in business, accounting or finance is required
    • A recognized professional designation (e.g. CPA, CFE, CIA, CGA) is preferred
    • Minimum 5 years’ experience in internal audit, a financial analyst role and/or risk management in the Banking or Credit Union industry preferred
    • 3-5 years prior relevant card and/or fraud experience in a credit union or bank operations environment
    • Strong working knowledge of card processes, including disputes, chargeback and card investigations
    • Working knowledge of fraud investigations.
    • Prior experience with Verafin software preferred
    • Familiarity with Summit Information Systems a plus
    • Working knowledge and analysis of BSA/AML strategies and processes Familiarity with and proficiency in Microsoft Office Suite – Excel, Word, Outlook, PowerPoint.
    • A solid understanding of internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of fraud prevention processes/ areas/ functions
    • Expertise in developing and executing data mining and analysis involving Advanced Excel, Access, ACL, SQL or other software for financial and non-financial data
    • Strong written and oral communication skills
    • Strong organizational skills with ability to multitask and prioritize according to dept. needs
    • Strong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail; ability to perform basic mathematical calculations
    • Strategic ability and judgement to balance and incorporate multiple interests of different parties
    • Ability to learn and adapt to new information, platforms and processes
    • Ability to interact with staff, members, and others in the course of work in a professional, civil manner
    • Advanced skills with reporting tools such as Microsoft Word and Excel, Database querying and data analysis
    • Individual must be a self-starter with a high level of dependability and self-motivation, discretion and even-handedness dealing with sensitive information, and able to work independently and in a team- oriented environment.
    • Analytical thinking, problem solving, collaboration, conceptual skills, strong communication skills, and attention to detail
    • Work cross-functionally with other departments to improve procedures, and/or provide advice from a fraud risk perspective


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