Patelco Credit Union

  • Credit Portfolio Risk Director

    Job Locations US-CA-Pleasanton
    Req No.
    Regular Full-Time
  • Overview

    We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.


    About Patelco Credit Union

    Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 300,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom. 


    The Opportunity

    Reporting to the Chief Lending Officer, the Credit Portfolio Risk Director will build out an enhanced credit risk management competency to support accelerated loan growth through product and market expansion.  Expectation is to raise the level of risk management as the firm achieves $10B in assets by 2022. Entails cultivating the intellectual, platform, data infrastructure, policies, processes and people capabilities over the next 3 years.


    • Implement actions to optimize for risk-reward outcomes and growth for the secured and unsecured loan portfolios. Closely monitor portfolio performance using a robust policy framework, risk analytics and tools to operate within a desired risk appetite.
    • Develop recommendations to adjust new acquisitions and existing portfolio credit policies to support expansion of target market to include non-relationship prospects in addition to current customers. Ground policy adjustments by analyzing credit and financial performance and utilizing statistical scoring, segmentation, regression and simulation techniques. Continue to identify business opportunities – run credit tests to optimize risk strategies, balancing risk and return
    • Optimize end-to-end consumer credit cycle including product development, policy formulation and implementation, account management
    • Implement initiatives (e.g., control programs such as self-assessment, quality assurance, application audits, etc.) to ensure consistency and compliance with credit policies and any requirements set out by regulators
    • Manage and optimize lending products’ existing credit card portfolio policies and processes including authorization, credit line assignments/changes, renewal, authorization, over-limit, early warning alerts in partnership with fraud colleagues.
    • Develop a Risk Appetite Framework (RAF) and Benchmarks for actions. Develop value-added segmentation deep-dive to identify strong return profile for growth and pro-active exit of weak segment. Uphold the integrity of the risk-rewards decision with business partners
    • Develop, monitor and optimize utilization of various credit decision tools such as Credit Scorecards, Segmentation Models, Credit Bureau attributes, alternative data, Decision Engine, etc. for credit assessment, portfolio actions and safeguard portfolio quality to optimize risk and reward trade-off per RAF and return hurdles
    • Communicate policy changes and test recommendations, program approvals, performance trends with key stakeholders, senior management and external regulators
    • Closely monitor economic & social environmental factors that have would impact to portfolio credit performance and develop proactive mitigation actions
    • Leverage credit risk data experience and business acumen to observe key trends / threats / inaccuracies and drivers of those observations.
    • Adept with statistical programming to perform risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing.
    • Collaborate with other functions such as Product, Operations, Fraud/ERM, Technology, Finance, etc. to drive various business initiatives and proper execution on risk control and portfolio actions
    • Other duties as assigned



    • 10+ years of financial services experience in portfolio risk and analytics management role is required, experience in credit card risk management preferred.
    • Understanding of consumer credit risk management, profit & loss drivers and ability to apply credit and risk principles toward business objectives.
    • Strong knowledge and experience in managing credit scorecards, decision engine rule sets, stress testing, segmentation and risk models.
    • Proficient SAS/SQL/other statistical programming skills and advanced spreadsheet skills. Knowledge and experience of segmentation, statistical procedures, and financial analytic tools are required.
    • Excellent quantitative and analytic skills; ability to derive patterns, trends and insights, and perform risk/reward trade-off analysis


    • Ability to build effective presentations to communicate analytical findings to a wide array of audiences
    • Self-initiative, effective communication and interpersonal skills as well as the ability to motivate others, strong sense of compliance awareness 
    • Effective cross-functional project, resource, and stakeholder management; effectively engage with internal audit and external regulators
    • Experience with end-to-end project planning and management





    Patelco Credit Union is an EO Employer - M/ F/ Veteran/ Disability


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