The L&D Partner helps our team members develop their skills and knowledge. The ideal candidate should be a great communicator with the ability to effectively describe complicated ideas to different audiences. You must be highly organized, proficient in time management, and possess excellent public speaking skills. This role will be constantly working across business units ensuring a consistent knowledge of credit union culture, practices, processes, products, and service expectations.
In this role, responsibilities will include facilitation of instructor led training (ILT) and Virtual ILT (VILT) training related to the implementation of key initiatives, on-boarding of new hires and continual development for existing team members. The successful candidate identifies training needs and partners with product /feature owners and delivery channels to consult on why training might be needed and what interventions will result in the desired outcomes. It includes active involvement in the planning, developing, implementing and tracking of training activities for targeted business teams. Assists in evaluating the effectiveness of training programs and employee performance.
Highly organized, self- driven with a strong overall understanding around how the various lines of business operate and get work done. Possess a strong member service and service excellence orientation, the ability to effectively collaborate with stakeholders, and to think creatively, while maintaining a solid reviews from participants on effectiveness of their classroom facilitation.