The Digital Delivery team has embarked on a new journey to build and deliver new services and solutions to make it easy for Patelco members to manage their financial life. In building this new department, we seek to add a Digital Support Analyst to the team. In this role, you’ll be applying your analytical and creative problem-solving skills to analyze data, business scenarios & triage and drive resolution of member issues within our digital channels. As a composed yet tenacious troubleshooter, you’ll act as a department’s analyst & highest internal escalation point before working with Development and external vendors for further assistance to address and close issues. Key partners include digital product team, development team, Q/A, application support team, call center and centralized support teams and third party vendors.